Generally our professional cleaners will provide all cleaning equipment and supplies including a vacuum cleaner and mop, microfibre cloths and cleaning chemicals for all surfaces. Unless you prefer we use your equipment and for cost saving purposes that is also an option.
No. However you will need to arrange access with the cleaner. It's important to discuss your requirements prior to the service commencing.
The number of cleaners will vary and depends on what work needs to be done, size of the property and any extra services required.
We service metro and suburban Melbourne and Sydney. If you are unsure give us a call on 0435 888 111.
We can clean your premises on a daily, weekly, fortnightly or monthly basis.
Contact us on 0435 888 111.
Yes. We have Public Liability Insurance keeping you safe. You are in good hands.
The quote we provide for our cleaning service will depend on what work needs to be done, the size of the commercial property, the frequency of the clean and any extra services required.
We will tailor your cleaning package to meet your needs. Additional services include- Commercial Equipment, Washing Dishes, Ironing, Making Beds, Housekeeping Services, Oven Cleaning, Internal Window Cleaning, Wall Cleaning and Steam Cleaning.
Give us a call on 0435 888 111 with a minimum of 3 days notice and we can reschedule your cleaning appointment. A cancellation fee of $35 will be charged if within 3 days or if a cleaner shows up and cannot access the property at no fault of our own.
We make our cleaning services available most times of the year including Saturdays and Sundays. Any work during public holidays we can make cleaning professionals available just call us and we can discuss.
Elite Services Group offers a 100% customer satisfaction guarantee. If you are not happy for any reason, call us within 24 hours and we will come back to the property and fix any issues free of charge.
Yes, all our cleaners are fully qualified and have receive training following our elite cleaning system. We find the best people who are hardworking and experienced.
We prefer to meet you in person and introduce ourselves, discuss our service and inspect the property or commercial premises to give you an accurate quote. At times it might be more convenient for you if we give a quote over the phone and this is also an option as long as we are given all the required information and photos.
We have a minimum call out of 3 hours for all cleaning services.
We require a 50% deposit before commencement of any work. Following completion of the work, the remaining balance can be paid within 7 days. We accept cash, credit card payments or a direct deposit into our bank account. Late payments of over 15 days will incur a 10% charge on the total cost.
Yes, for regular cleans we will require access and the easiest way is to provide a key or security pass. Our professional cleaners are background checked, trustworthy and follow our strict guidelines giving you piece of mind.
Ask a question
Ask A Question
At Elite Services Group, we are a 100% Australian owned Commercial cleaning services company that lives by 4 defining rules – Great Customer Service, Quality Workmanship, Attention To Detail and Deliver On Our Promises. We provide consistently high quality commercial cleaning services to all of our customers.